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Terms and conditions

  1. Introduction 1.1 Purpose of the Terms The following Terms and Conditions ("Terms") are a binding agreement between you (the "Player" or "You") and us (Pistolo Casino, "we" or "us"), governing your use of our online gaming services.

1.2 Acceptance of Terms By registering for an account with us, You acknowledge that You have read, understood, and agree to be bound by these Terms. If You do not accept these Terms, please do not register for an account.

1.3 Age and Legal Restrictions You must be at least 18 years old (or the minimum age required in Your jurisdiction) to use our services. By registering with us, You confirm that You are of legal age to place bets or participate in gaming activities in Your jurisdiction.

  1. Account Registration 2.1 Eligibility To register for an account with us, You must provide valid identification and proof of address. We reserve the right to request additional documentation at any time.

2.2 KYC and Verification Requirements We are required by law to verify Your identity and address before allowing You to deposit or withdraw funds from your account. This may involve providing additional information or documentation. Please note that our verification process typically takes around 10 business days, but we will notify You if there are any issues with Your application.

2.3 Responsibility for Account Security You are responsible for maintaining the security of Your account, including choosing a strong password and keeping Your login credentials confidential.

  1. Deposits and Withdrawals 3.1 Accepted Payment Methods We accept various payment methods, including fiat currencies (EUR, PLN, USD, CAD) and cryptocurrencies (BTC, ETH, LTC, USDT, USDC, XRP, DOGE, BCH, ADA).

3.2 Minimum and Maximum Limits Our minimum deposit is €10 (€30 for crypto), with a maximum daily limit of PLN 2,000 and monthly limit of PLN 31,500.

3.3 Processing Times and Fees Deposits are typically processed instantly, while withdrawals may take up to 3-5 business days. We do not charge any fees for deposits or withdrawals.

3.4 Anti-Money Laundering Policy We have implemented measures to prevent money laundering and associated risks. This includes Know Your Customer (KYC) procedures, customer due diligence, and reporting suspicious transactions to the relevant authorities.

  1. Bonuses and Promotions 4.1 How Bonuses Are Credited Bonuses are credited automatically when You meet the qualifying criteria for a promotion. Please note that not all bonuses can be combined.

4.2 Wagering Requirements To withdraw Your winnings from a bonus, You must wager 35 times the bonus amount (for slots) or 40 times the bonus amount (for other games).

4.3 Expiry and Abuse Clauses Bonuses expire if not used within the specified time frame. We reserve the right to cancel or modify promotions at any time.

  1. Gameplay and Fairness 5.1 RNG Usage We use Random Number Generators (RNGs) to ensure fair and unpredictable outcomes in our games.

5.2 Game Malfunctions If a game malfunctions, we will suspend gameplay until the issue is resolved.

5.3 Limits on Play and Responsible Gaming Tools You can set limits on Your play using our responsible gaming tools, including deposit, wager, and session limits.

  1. Responsible Gambling 6.1 Self-Exclusion Options You can self-exclude from our services for a minimum period of 24 hours or permanently.

6.2 Deposit, Wager, and Session Limits You can set limits on Your deposits, wagers, and gaming sessions using our responsible gaming tools.

6.3 Help and Support Links We provide links to reputable organizations that offer help and support with problem gambling.

  1. Prohibited Activities 7.1 Bonus Abuse Abusing bonuses or exploiting promotions is strictly prohibited and may result in account suspension or closure.

7.2 Fraud, Collusion, or Manipulation Engaging in any form of cheating, collusion, or manipulation will result in account suspension or closure.

7.3 Use of Bots or Automated Systems Using bots or automated systems to play games is strictly prohibited.

  1. Account Suspension and Closure 8.1 Voluntary Account Closure You can close Your account at any time by contacting our support team.

8.2 Breach of Terms We reserve the right to suspend or close accounts that breach these Terms.

8.3 Inactivity and Dormant Accounts If Your account remains inactive for an extended period, we may suspend it to prevent potential issues with anti-money laundering regulations.

  1. Privacy and Data Protection 9.1 Information Collected We collect information about You when You register for an account or make deposits/withdrawals. This includes Your name, address, phone number, email address, and IP address.

9.2 Use and Storage of Personal Data We use and store Your personal data in accordance with applicable laws and regulations, including the GDPR.

9.3 GDPR Compliance (if applicable) We are committed to complying with the General Data Protection Regulation (GDPR) in relation to Your personal data.

  1. Limitation of Liability 10.1 Losses We are not liable for any losses You incur as a result of using our services, except where required by law.

10.2 System Errors We will not be liable for system errors or technical issues that affect gameplay or access to our site.

10.3 Third-Party Links You acknowledge that we may include links to third-party websites on our site and are not responsible for their content or functionality.

  1. Amendments and Updates 11.1 Right to Modify the Terms We reserve the right to modify these Terms at any time, including changes to promotions, bonuses, and gameplay rules.

11.2 Notification of Changes We will notify You of any material changes to these Terms using email or in-game notifications.